Our Team

Clare is a Business Mentor and Specialist in Strategy, HR, Change & Organisation Design. 

With significant senior level experience across public healthcare, utility and voluntary sectors; Clare has been a chartered member of the CIPD for 30 years and is a registered business mentor with the Association of Business Mentors.

With over 30 years experience and having worked and lived both in the UK and Canada, she has undertaken senior leadership roles, including Vice-President and Board of Director positions.  

She adopts a logical and structured methodology in developing business strategies and designing focused programmes of change in highly complex and often high-risk services.

Business Experience and Health Context

• With 30 years business experience and the past 13 years in public healthcare, Clare’s expertise in business strategy, change and transformation has seen her undertaking a variety of senior leadership roles throughout her career in public healthcare, as a Vice-President on the Board of Directors for a voluntary sector organisation, and  as the strategic architect within a major utility company.  She held a senior leadership role within the clinical team on the Covid-19 Vaccine Deployment Programme working for NHS England, capturing their lessons learnt, evaluation and best practice activities as part of the pandemic response.  She has also recently written strategic responses for a regional ICB for a Women's Health and Maternity Strategy, and Maternity and Neonatal Strategy. 

• Preferring highly complex, ambiguous and challenging opportunities, her key skills are in creating, designing and implementing business strategies and transformation programmes which are sustainable and deliver tangible results.  Strong interpersonal and presentation skills, effective stakeholder management capabilities with good commercial acumen, she is an enthusiastic, committed and a self-motivated individual who enjoys challenges, is ambitious and has a reputation for delivery.

• She can easily identify the priorities, focus on the critical paths and consider the implications of what needs to happen and when – developing a cohesive framework and governance structure to support a delivery programme.

Key Competencies

• Strategic Influencing and Leaderships : With exceptional strategic capabilities and the proven ability to apply them to high levels of complexity and ambiguity, Clare is adept at shaping and providing business direction, structure and a forward-looking plan.  An engaging facilitator, she builds strong relationships at a senior level, and effectively influences and challenges senior leaders in delivering improved outcomes.  With the ability to harness the skills of those around her, she can strategically steer discussions and debates to constructive conclusions and delivers the results required.
• Change Management : Possessing a strong pedigree in developing and delivering complex change transformations, Clare is able to assess both an organisations’ ‘readiness’ for change, alongside it’s capacity and capability to deliver. She has an innate ability to identify deficiencies both in the tangible and physical changes needed, as well as behavioural and environmental influences and factors. 
• Human Resources : Clare’s core expertise lies in HR and is a Chartered Member of the CIPD.  She has had exposure across the whole range of people management, policy setting, engagement, behaviour management, culture and reward.  In addition, she is a registered business mentor with the Association of Business Mentors and provides both individual and team mentoring challenge and support.

Key Achievements

• Clare held a senior leadership role on the Covid-19 Programme with NHS England during 22/23 and developed the framework, key insights and themes arising from the lessons learned, improvements and evaluation activities for the way in which the vaccine was deployed across England. 
• She produced the Interim Economic Evaluation Report for the Vaccine Deployment Programme, NHS England which was submitted to HM Treasury (Sep – Dec 2021).
• As Executive Vice-President and member of the Board of Directors for a non-profit organisation (2017 - 2021), she facilitated, developed and presented the future strategic vision for the organisation and actively led an international recruitment process. 
• Across healthcare, she has delivered a change programme for the CHC service on behalf of a regional group of CCG’s; conducted a strategic review and organisational assessment of the Connecting Care Programme across a regional Health and Social Care economy; and developed an Organisation Development Strategy and detailed Learning & Development Plan for a CSU.
• In her role as strategic business architect for a major utility company, she delivered a £50m process change programme and led the establishment and subsequent reporting of their performance management framework. 

Hamza is a thought leader and an award-winning expert in health and technology. He started his career in the travel industry with BA, where he was responsible for contact centre consolidation and launching an industry-first initiative enabling SMS to passengers.  Since then, Hamza has delivered several multi-national programmes in a range of verticals, including Financial Services, IT, and where he is most passionate: Health.

Hamza has previously run his own management consultancy within the health space, winning two national awards and being responsible for contracts with the Department of Health worth £500m.  He then launched a tech start-up in the USA for hospitals valued at $20m.  

Hamza loves the unknown challenge and has a natural ability to bring people together.

Business Experience and Health Context

• Programme Delivery Director – Large Public medical and health service – Design and deployment of IT and systems to enable the build and management of new hospitals.
• Director (ESM) – Large Public medical and health service – Working with colleagues across the national team and ensuring active dialogue between the centre and the regions to enable the single one-team approach. Using data insights collaboratively to home in on areas where vaccine uptake can be increased. 
• CEO and Co-Founder – Health Tech Start-Up – Conceptualised and grew a multi-national team with a vision to improve patient outcomes by improving the quality of care for the providers.  Awarded Top Unified Communications Solution Provider 2020 – CIO Applications.

Key Competencies

• Leadership – a leader by example, Hamza excels in deriving the best out of his peers and his team
• Stakeholder Management – an expert in people management, Hamza ensures stakeholders have confidence in the programme through trust and communication
• Technology – passionate from the get-go, Hamza bridges the skillset from the business to IT, delivering the desired products and outcomes
• Budget / Finance – delivery within the agreed envelope, Hamza works tirelessly to bring projects to the finish line on time 
• Project Management – Prince II (Practitioner) / ScrumMaster / MSP (Foundation).

Key Achievements

• During the COVID-19 pandemic, Hamza joined as an associate to the NHS, where he is the Deputy Director of Performance and Operations for the National team.  He is responsible for ensuring the programme is held to account; the National Vaccine Operation Centre, the vaccine walk-in site finder, and the vaccine helpline.
• Conceptualised and grew a multi-national team with a vision to improve patient outcomes by improving the quality of care for the providers.  Awarded Top Unified Communications Solution Provider 2020 – CIO Applications.
• Sales Award – managed the install base of Oracle (Taleo) in EMEA and grew the business through closing customer focussed sales opportunities.
• Led the global roll-out of Oracle core functionality for Experian. Engaged with stakeholders to manage the migration from SharpOwl to Oracle Time and Labour (OTL). Set up a black box migration to reassure reluctant business heads.  Successfully delivered all components on schedule and within budget
• Devised and documented the procurement strategy for a £500 million NHS National Framework Agreement, which subsequently won two national awards, reduced the costs by £30m but significantly improved the patient experience

Jeremy is a senior director with extensive UK and European experience, Roles traditionally have sat with FMCG & Retail. Specializes in marketing as well as driving forward customer facing operations and complex operational systems in an engaging transformative way 

Track record in delivering transformation at large scale across multi disciplined teams. Seasoned professional in building and executing strategy over the short and long term

The feedback most often given to Jeremy is that he can create an extremely clear vision which is quickly adopted by multidisciplined teams in complex environments. With this clear vision Jeremy is able to motivate teams to change and deliver quickly and efficiently.

Business Experience and Health Context

Jeremy has gained extensive experience in marketing across multiple sectors with large brands including Siemens. BenQ and LG electronics at board level. Jeremy moved over to Curry’s where he held various retail operations roles across brand visuals and comms, eventually taking the position of retail operations director co ordinating all activity that is landed in stores from all central functions to ensure sales and customer satisfaction targets are delivered. Using these skills Jeremy has played a key part in the vaccine deployment team. The day-to-day management of hitting KPIS and contract management have been made simple driven from his extensive experience across sectors and brands.

Key Competencies – Leadership and Transformation

Leadership – Wherever Jeremy goes he is able to bring clarity quickly to any situation. This allows him to traverse across multidisciplined teams to drive forward goals and achievements quickly.

Transformation – Jeremy rapidly forms a strategic plan and gains cross functional consensus quickly. Once agreed Jeremy’s engaging style delivers rapid implementation driven by motivated colleagues.

Key Achievements

• During the pandemic Jeremy was responsible for all aspects of contract management for vaccine deployments. Managing contracts in excess of £100m
• As an essential part of audit worked with the finance teams to build all financial reconciliation models
• Responsible of the day to day running of the vaccine deployment team. Jeremy managed to ensure that cohort targets were met as well as ad hoc requirements from the programme
• The biggest achievement was his part in building the vaccine deployment model which is held in high regard across the health service and other government departments.

Paul is an engaging senior leader with 20+ years’ experience in delivering commercial, operational and customer excellence across complex, fast-paced service organisations. All driven from solid built balance sheets and P&L’s.

An extensive track record in delivering rapid change in complex organisations through bringing clarity to short term goals and longer terms strategic imperatives

I am incredibly self-motivated recognised for my adaptable leadership ability, with a passion and drive to succeed. I love solving complex problems. I also have a positive, pro-active, co-operative and ‘ready to deliver’ attitude that I have displayed throughout my previous roles.

Business Experience and Health Context

An experienced senior leader across commercial and operational functions in retail by trade.  Paul has worked extensively on strategy, commercial and ops transformation as well as mergers for some of the most well known brands across retail and ecommerce ( Amazon, Currys, DFS and ebay).

Using these skills during the pandemic Paul worked cross functionally with BEIS, HSE, DHSC, NHS and MHRA to deliver patients and clinical needs for PPE including extensive policies around easements, derogations and asset disposition. Along side this Paul worked extensively with the finance functions to aid in reconciliation and provision modelling. Paul also played a key part on forming the future strategy going forward for NHS supply chain in a digital capacity for social care.

Key Competencies – Transformation, Digital, Commercial and Operations - 

• Leadership – Paul has an extremely engaging leadership style that enables him to reach consensus across multiple departments whilst aligning everyone to a common vision. His relentless efforts to get things done inspires teams around him to go the extra mile.
• Transformation – Never content to stand still Paul is always looking to move operational and commercial functions forward into the future. Paul enjoys engaging with colleagues to deliver the transformation change that will make things simpler (efficient), increase engagement and enablement for colleges whilst making things effortless for patients.

Key Achievements

• Built a new end to end quality assurance process for 6,500 products to include clinical user testing with cooperation from MHRA, HSE, DHSC and NHS colleagues during the pandemic
• Lead the Merger plans to join new QA processes into current QA process within the NHS Supply Chain to incorporate key learnings from the pandemic for all products ranges going forward.
• Built a team to financially reconcile invoices and inventory which complimented the eventual provision model for PPE going forward
• Built asset disposition models and routes for DHSC to recycle, sell or incinerate PPE to adhere to the most beneficial ESG goals
• Worked with a tripartite team (DHSC, UKHSA + NHSE) to put together the business case to review centrally procuring adult flu
• Worked with regions and local hubs to build specification for the procurement of the bowel screening managed service provision.

An experienced senior manager in the NHS, having, for 4 years, supported the Board as the Associate Director of Governance and Board for NHS Property Services Limited.  During this time Trish worked closely with directors and senior managers at the Department of Health to ensure governance and final accounts/annual reports were robust, accurate and fair.  Trish has over 20 years  healthcare experience working as an internal auditor reviewing both operational and financial systems, this included leading audit teams to deliver annual audit plans for a number of NHS foundation trust and primary care trust clients.

An experienced senior manager having worked in various roles within the NHS for 25 + years. 

Business, analytical , governance and system evaluation have always been a passion and contributed to a successful 20 year career as an NHS Internal Auditor.  

Trish has a keen interest in process improvement through development of recommendations to enhance systems while remaining within the overall governance framework.

Most recently Trish worked as the Associate Director Governance and Board for NHS Property Services Ltd and implemented the set up the of governance framework and subsequent one year on review.

Trish has an MBA and is a qualified internal auditor (MIIA).

Key Competencies

• Trish has an MBA and is a qualified member of the Institute of Internal Auditors (UK).  Gaining these qualifications demonstrates Trish’s commitment to self improvement, learning and high achievement. Trish has an ability to research, learn and find the right solutions.
• AAT level 4 qualified and winner of the Grant Thornton award for best student.
• Leading on all aspects of corporate governance , including information governance

Key skills include:

• Ability to assess a system and make recommendations for alternative ways of working
• Ability to understand financial and operational data and analyse variances
• Organisation and attention to detail to ensure timely delivery of agreed outputs
• Ability to talk with people at all levels within an organisation
• Good communication skills, including report writing

Key Achievements

• Developed a confidential patient recording system for the NW Cancer Drugs Fund. Producing the first analysis and reporting of drug usage against North West PCT demographics for presentation to clinical leads and the national team.
• Developed a Data Accreditation project, taken forward by three FTs, to review PAS data/reporting, making recommendations for system improvement, prior to formal accreditation.
• Leading and delivering a governance structure for NHS Property Services Limited, a new NHS organisation in 2013.
• Production of the annual report for NHS Property Services Ltd with a focus on governance, remuneration, risk management and internal control, including the internal control statement for submission to DH and liaison with the shareholder director representatives.

A self-motivated and results focused professional with over 25 years' experience in business performance and programme management.  Elisa’s main focus has been business change & transformation, and she is a highly experienced Programme Manager. 

Elisa is a PRINCE2 & AMP practitioner and is also an accredited practitioner and continuous improvement coach of Lean Thinking from the Lean Enterprise Research Centre, Cardiff Universit.

Business Experience and Health Context

Elisa is a results-driven professional with over 25 years of experience in business change and programme management, specialising in transformative initiatives within the UK healthcare sector and utility industries. She excels in Project, Programme & Portfolio Management, holding certifications in PRINCE2, APM, along with accreditations as a Lean Thinking practitioner and continuous improvement coach from Cardiff University's Lean Enterprise Research Centre.

Elisa has successfully led, and programme managed transformational change initiatives across both private and public sectors, including a pivotal role in the £1 billion Manchester Airport Transformation Programme, where she developed and programme managed the "Airport of Tomorrow" high-level design concept, aligning with the Group's strategy and delivering a robust high-level operating model with a phased implementation plan.

Most recently, Elisa has been working closely with NHS England on the £4.0 billion COVID-19 Vaccine Deployment Programme, where she provided programme management expertise to support the development, implementation, and mobilisation of new vaccine delivery models tailored to the pandemic's unique challenges. Her work involved close collaboration with cross-government departments, including DHSC and HMT, to support the programme in securing the necessary funding for the timely deployment of vaccines across England. Building on the success of the initial rollout, Elisa remains a key member of the team, collaborating with colleagues to ensure the smooth delivery of upcoming booster campaigns and the seamless transition of the vaccine deployment programme into NHSE's business-as-usual processes.

Key Competencies – Programme Management & Business Change 

• Programme and Project Management: Extensive experience in managing complex programmes and projects, consistently meeting quality, time, and budget constraints.
• Transformation and Change Management: Proven ability in leading transformative initiatives across both private and public sectors.
• Lean Thinking and Process Re-engineering: Accredited Lean Thinking practitioner with a focus on continuous improvement.
• Specialised NHS Expertise: Extensive involvement in UK NHS National Specialised Services, including Secure Mental Health (Adults), CAMHS, SMH Perinatal, Laboratory Services, national CUR roll out and COVID-19 Vaccination programme
• Performance Management: Comprehensive understanding of performance management mechanics and practical implementation.
• Business Planning and Project Processes: Proven track record in leading, monitoring, and reporting on business planning and project processes.
• Risk and Change Control Management: Skilled in identifying, assessing, and managing risks and changes within complex projects.

Key Achievements

• COVID-19 Vaccine Programme: Integral member of the team in the deployment of the new vaccine delivery models, that reached over 75% of England’s adult population, directly impacting COVID-19 survival rates.
• Manchester Airport Transformation: Led the development of the 'Airport of Tomorrow' concept, delivering significant process improvements and £10 million in benefits across MAG.
• Customer Experience and Hypercare: Developed and implemented Manchester Airport's customer experience strategy and a £3 million 'hypercare' programme, ensuring high standards of customer experience and regulatory compliance during the phased opening of new facilities.
• NHS England Programmes: Delivered effective programme management and governance for major NHS initiatives, ensuring successful outcomes and alignment across multiple Trusts.
• Transformation Models: Provided critical PMO support and governance frameworks, enabling the successful rollout of new operating models for NHS commissioning organisations.

Strong performance ethic toward service transformation and core business delivery.

Logical and tactful in developing and implementing complex change programmes either independently, within teams or the wider health and social care system.

Driven to improve care and experience ensuring patients remain at the heart of all developments and proposed improvements delivering a cohesive and sustainable outcome.

Business Experience and Health Context

Board level leader working within the NHS and LA for 27 years and private healthcare commercial sector for 3 years undertaking operational, strategic and complex transformational roles. Chief operating officer of all regulated corporate business, strategy, involvement and growth, commissioner of performance and quality improvement delivery and response, operational manager of acute divisional clinical and non-clinical services and teams, programme management office lead for multiple transformation programmes in an improvement and transformation capacity across the whole end to end patient pathway, health and social care.

Key Competencies – Operational, Strategic, Transformation

• Post graduate management certificate in managing health and social care
• Strong and empathetic leader of people, inclusive and diverse teams and organisational development 
• Experienced translator of policy taking the vision to action. Ability to reflect strategic objectives, deduce key points from complex narrative, ascertain a performance management framework, diagnose and scope baseline status, propose change, agree plans, and operationally deliver to set deadlines
• Comprehensive NHS budgetary management experience, financial modelling, cost releasing efficiency savings, turnaround and recovery, procurement, and successful commissioning specification and bid writing experience in both public and commercial sectors
• Detailed knowledge of health and social care service delivery for elective and non-elective systems
• NHS modernisation agency, NHS institute for innovation and improvement and King’s Fund quality improvement trained in project and programme management tools and techniques

Key Achievements

• Delivered design, procurement, build and commissioning of a community diagnostic centre, achieving commercial organisational growth of 8 to 20 million revenue across all contracts
• Led the bidding process for the second wave bowel cancer screening centres to successful award, implementation and delivery within the North-East Sector of Greater Manchester
• Effectively led the urgent care system for an 800,000 population for 10 years managing performance, improvement, reform and delivery
• Self-started and delivered transformation regarding elective efficiency aligned to operating theatres and day case surgery, preoperative assessment expansion and outpatient booking and scheduling
• Implemented a programme of audit and self-assessment to all commissioned social care providers in Manchester starting at a baseline of a high proportion of CQC requires improvement or inadequate resulting in Manchester becoming one of the best performing authorities in Greater Manchester for services rated good or outstanding
• Lead improvement commissioner and board advisor for the implementation of the clinical utilisation review within Manchester acute hospitals.

Jo is a transformational leader and a specializes in analysing complex problems  and finding system solutions.

Jo has an extensive track record of delivering performance improvement including GP access, Learning Disability and Mental Health annual health checks and 18 week waiting times.

Passionate about commissioning, Jo has achieved success in developing evidence based and data driven business cases, approved by health Boards and HM treasury.

Business Experience and Health Context

With over 20 years’ experience in the NHS and an extensive knowledge base, including NHS Board Director experience.  Jo is highly skilled in commissioning primary care, community, acute and mental health and learning disability services. With a successful track record of managing complex programmes and delivering multi-million pound projects, including public engagement and consultation, managing change, procurement and service redesign and delivery.

Key Competencies – Finance and Analytical 

• Strategy: Jo proactively leads the development and delivery of high profile, complex and large strategic projects that achieve measurable and far-reaching outcomes.
• Stakeholder management: Jo drives engagement with a diverse range of stakeholders and builds strong relationships with delivery partners, contractors and colleagues. Experienced in leading public engagement and consultation through to board and government approval.
• Programme management: Jo has managed multiple, complex projects delivering critical and challenging outcomes e.g. urgent community care programs to deliver enhanced care and avoid hospital admissions.
• Collaboration: Jo collaborates with service delivery providers and colleagues, providing leadership and working in partnership to develop delivery plans and outcomes which support patients and population health improvement.
• Communication: Jo has strong and highly effective verbal and written skills and is adept in using these in a range of settings including webinars, public consultations, meetings, Local Authority scrutiny and formal reporting.

Key Achievements

• Senior Responsible Officer for successful business case development and HMG Treasury £20 million sign-off for a new Learning Disabilities Unit in the Southwest to care for patients in area.
• Secured an investment of £1m for general practice to provide proactive care for high-risk patients, improving health outcomes and reducing hospital admissions.
• Led the successful public consultation into changing community services in Teignmouth and Dawlish achieving public support, Government approval and the build of a new Health and Wellbeing Centre.
• Senior Responsible Officer for successful procurements of general practice contracts in excess of £10m and an Integrated Urgent Care Service of £18m per annum.
• Senior Responsible Officer for the procurement of integrated community services in Plymouth for a population of 265,000 and an annual budget of £87m.
• Led the Primary Care response to COVID including weekly communications and guidance that delivered uninterrupted service delivery, high vaccine uptake and the highest national digital consultation rate.

Steve is an award-winning supply chain and services director  with 25+ years experience in both the public and private sectors. He Specializes in Epic scale change and transformation in complex services and supply chains.

An extensive track record in full end to end supply chain and services transformation by building extremely strong, loyal and capable teams. Able to deliver at a pace unrivalled in the industry.

There are three main characteristics which separate Steve from the rest - passion, determination and energy. All of which  bring out the best in teams and ensures the most successful outcome for organisations and customers.– we’ve won together and we’ve learned together.

Business Experience and Health Context

Steve’s key experience has been through working for well known brands such as Comet and Currys. In his time at these two companies he has quickly risen through the ranks all the way through to the exec team. This unique insight gained always puts Steve on the front foot when it comes to engaging colleagues and driving change. Using this unique knowledge Steve has been a major driving force behind the initial logistics model for PPE at the height of the shortages. Since then he has gone on to work on vaccine deployment ensuring that the all aspects of logistics and deployment were in place. This has been the most rewarding point of his career.

Key Competencies –  Leadership  Operations Strategy and Execution

Leadership – Over the course of his career Steve has managed to mentor colleagues from a junior level all the way through to exec seniority. His ability to tailor mentorship is second to none> His ability to deliver a complex message in a simplistic manner to all colleagues helps deliver implementation quickly.

Strategy and execution – Steve has lead mergers of two FTSE 250 companies as well as built from the ground up the supply chain for PPE during the pandemic and the vaccine deployment model. Alongside this Steve is well adept to designing and delivering customer experience enhancing change programmes.

Key Achievements

• Built the logistics capability to deal with increased demand for PPE during the height of the pandemic. Moving an operation rapidly from 30K pallets to an operation that would need to eventually throughput close to 2m+ pallets.
• Rationalising the transport portfolio and storage requirements across multiple warehouses, container parks, international warehouses. Eventually bringing balance to air,  sea and freight to meet the demands of the NHS and independent care sectors
• Pivotal in building the model for vaccine deployment and ensuring all equipment needed was in the right place and the right time to support vaccine deployment for all cohorts.